FAQ's / Commonly Asked Questions
Q: How much will custom embroidery cost?
A: A free quote will be provided on all custom orders prior to production. The price will be dependent on the cost of the apparel or gift item and the estimated stitch count of the design that will be embroidered on it. There is a one time set-up/digitizing fee to create your logo/design from a .jpg or .pdf file. You will not be charged again for this service on future orders unless you make changes to the logo/design. Embroidery pricing is based on the number of stitches needed to sew your logo/design. Stitched Bling charges $1.00 per 1,000 stitches, with a minimum fee of $8.00 per item. We do not charge additional fees for hooping or garment preparation.
Q: What is Digitizing?
A: Digitizing is the conversion of your personal graphic design in either .jpg or .pdf format into a stitch file to be used with an embroidery machine. This is the “set-up” fee. Digitizing your file takes 24-48 hours to complete during normal business hours (Monday through Friday). The one time digitizing fee structure is as follows:
All Logos / Designs under 4" - $ 20.00 Set-Up / Digitizing Fee
All Logos / Designs over 4" - $ 50.00 Set-Up / Digitizing Fee
Q: How long will my order take to complete?
A: Most orders take approximately 3-5 business days to complete once the embroidery design has been approved by the customer. We complete each customer’s request as quickly as possible in the order that it has been received. Any orders that require completion prior to the normal turn over time will be assessed a rush charge. Occasionally, garments or items that you have chosen may be out of stock. When this happens, we will contact you. With your approval, we will back order the items and fulfill the order as quickly as possible.
Q: Can I get any design I want sewn onto an item?
A: Yes, with the exception of any design and/or logo that has been trademarked or copyrighted. The customer will have to provide written permission from the company or person(s) that own that design.
Q: What forms of payment do you accept?
A: We accept Cash, Personal Checks from local banks as well as Visa and MasterCard.
Q: How do I have my order shipped to me?
A: We use UPS Delivery Service and the USPS. Shipping costs will be determined upon completion of your order and charged to your account once the package has been shipped.
Q: Do you accept returns?
A: Personalized items are not returnable unless the item was received damaged or the personalization was incorrect due to our error. We make every effort to insure that your sizes, quantities and personalized embroidery is correct by contacting you via e-mail or phone for verification before production. Sizing may vary from brand to brand, so we ask that the information you provide us is correct and accurate.